Frequently Asked Questions
Browse our shop, add items to your cart, and proceed to checkout. You can pay via QR code or other available methods. Once payment is confirmed, we process your order right away.
We accept payments through QR code (GCash, Maya), bank transfer, and other digital payment methods available in the Philippines.
For on-hand items, delivery takes 3–5 business days within the Philippines. For pre-order items, please allow 2–3 weeks as they are sourced from Vietnam.
On Hand items are in stock and ready to ship. Pre-Order items are pieces we are sourcing — you reserve them now and they ship once they arrive, typically within 2–3 weeks.
Yes! We offer free shipping when you buy 2 items or more.
Please refer to our Size Guide. If you are between sizes, we recommend sizing up. You can also message us for personalized sizing advice.
We accept returns and exchanges within 7 days of delivery for unworn items in original condition with tags attached. Please contact us to start the process.
Rentals
- Select an available dress.
- Choose your rental date.
- Pay the security deposit together with your payment.
- Delivery via Lalamove.
- Receive your dress.
- Wear it on your event day.
- Return the dress on or before the agreed return date.
Rental Period
- The rental period is for 3 days.
- The rental period starts on the day the item is delivered or picked up.
- The item must be returned on or before the agreed return date.
Security Deposit
- A refundable security deposit is required before releasing the item.
- The deposit is automatically returned after the item has been inspected and confirmed to be in good condition.
Care of the Item
- Customers must handle all rented items with care.
- Do not alter, cut, dye, repair or modify the item in any way.
- Avoid exposure that may cause permanent stains or damage.
Cleaning
- Customers should not attempt professional cleaning unless instructed by Soléia.
Damaged Items
- Customers are responsible for any damage.
- Any damage, stain, tears, or alteration may result in a partial or full deduction, and the deposit may not be refunded.
Lost or Unreturned Items
- Failure to return an item may result in a charge of the full retail value of the item.
Late Returns
- Late return fees may apply for each day the item is not returned.
- Continued failure to return the item will be treated as a lost item.
Cancellation Policy
- Cancellations made at least 7 days before the rental date may qualify for a refund.
- Cancellations made less than 7 days before the rental date may be non-refundable.
Inspection
- Inspect the dress upon receiving. The deposit is refunded if there is no damage.