Shipping Policy

Last updated: June 27, 2026

We want your Soléia House order to arrive beautifully and on time. Here is everything you need to know about how we pack, ship, and track your pieces — whether it is a purchase you will keep or a rental you are counting on for a special occasion.

Where We Ship

We currently ship within the Philippines only. We do not offer international shipping at this time. If you have questions about delivery to a remote or island province, please contact us before ordering.

Our Courier Partners

We ship via trusted Philippine couriers, which may include:

J&T Express
LBC Express
Lalamove (same-day delivery for eligible nearby areas, with a 3:00 PM cut-off for same-day service)

The courier assigned to your order is selected based on your delivery area, current service coverage, and the nature of your order (purchase or rental). The final courier and rates are confirmed at checkout before you pay.

Order Processing Time

Once payment is confirmed, we aim to prepare and hand over your order to the courier within 1–2 business days. Orders placed on weekends or Philippine public holidays are processed on the next business day.

For rental bookings, dispatch is timed to arrive before your event date. Please book with enough lead time — we recommend at least We recommend booking your rental at least 5–7 days before your event date to allow for processing and delivery. before your event to allow for delivery and any last-minute adjustments.

Estimated Delivery Timeframes

The following are estimated timeframes from the date your order is handed to the courier. These are not guaranteed delivery dates and may be affected by courier capacity, weather, traffic, or public holidays.

Metro Manila: 1–3 business days
Provincial (Luzon, outside Metro Manila): 2–5 business days
Visayas and Mindanao: 3–7 business days
Remote and island areas: add 1–3 business days

If you need your order by a specific date, please reach out to us at supportsoleiahouse@gmail.com, via Instagram (@soleiahouse), or via Facebook Messenger (@soleia) before placing your order and we will do our best to accommodate you.

Shipping Fees

Shipping fees are calculated based on your delivery address and the weight of your order. The exact amount will be displayed at checkout before you complete payment — there are no surprise charges after the fact.

Free shipping applies only to orders with 2 or more purchased dresses. It does not apply to rental orders or to mixed rental-and-purchase orders.
Shipping fees for single-item purchases: Shipping fees are calculated at checkout based on the selected courier and your delivery address. Customers are responsible for the shipping cost.

Order Tracking

You will receive a tracking number via email. We can also send tracking details through Instagram or Facebook Messenger upon request. You can use this number to monitor your delivery directly on the courier’s website or app.

A recipient’s signature is required as proof of delivery.

If you have not received a tracking notification within 1–2 business days of your order confirmation, please contact us and we will look into it right away.

Delays, Force Majeure, and Incorrect Addresses

While we do everything we can to ensure timely delivery, some circumstances are beyond our control:

Courier delays, high-volume periods (e.g., 11.11, 12.12 sales), and backlogs
Typhoons, flooding, or other natural weather events
Government-declared public holidays or emergency restrictions
Remote areas with limited courier access

We are not liable for delays caused by these factors. We will, however, monitor your shipment and follow up with the courier on your behalf if delivery takes significantly longer than estimated.

Incorrect address: Please double-check your delivery address at checkout. If a parcel is returned to us due to an incomplete or incorrect address provided by the customer, re-delivery fees will apply.

Rental Deliveries and Return Logistics

For rental orders, delivery is timed to reach you before your event date. The rental period, return deadline, and return logistics are outlined in the Rental Terms section of our Terms and Conditions.

Rental periods: 3-day rental for nearby areas (via Lalamove) and 7-day rental for nationwide deliveries (via J&T Express or LBC Express). The rental price is the same regardless of the 3-day or 7-day period.

Rental period start: The rental period begins on the date the dress is delivered (or the agreed delivery date shown at checkout).

Return shipping: Customers are responsible for the return shipping cost. Customers in nearby areas may use Lalamove at their own expense.

Contact Us

Have a question about your shipment? We are happy to help.

Email: supportsoleiahouse@gmail.com
Instagram: @soleiahouse
Facebook: @soleia

We respond within 24–48 hours, Monday to Saturday. Messages received on Sundays and public holidays are answered on the next business day.

Disclaimer: The information on this page reflects our current policies and our understanding of applicable Philippine law, including RA 10173, RA 7394, RA 8792, and RA 11967. It does not constitute legal advice. For specific legal questions, please consult a licensed attorney in the Philippines. We periodically review and update these policies; the “Last updated” date indicates the most recent revision.